Return/Remake Policy

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Our policy lasts 25 days. If 25 days have gone by since your purchase, unfortunately, we can’t offer you a remake order.

Order Cancellations and Changes

Our production facility operates 24 hours a day, 7 days a week for most of the year. With our automated production system, orders can very quickly move past the point of cancellation or modification at all hours of the day. All cancellation or change requests must be made via email Please double check your orders for accuracy before submission.

Shipping Damage

If you receive a shipment that appears damaged, do not refuse the shipment, but immediately inspect the contents and contact us to get a remake order started. We will file the necessary claim with the shipping carrier. Shipping damage is outside our control, and we are only responsible for replacing the product on our normal production timeline with our standard shipping methods. You are responsible for any rush charges or expedited freight expense on shipping damage remakes.

Remakes

If there is an error in or damage to your order please call us so the order may be corrected and/or replaced. Please have the order number ready to give to the representative. Remakes will only be done for the same finishing services and from the original files submitted in the original order. If you wish to make modifications to the files or services, you will need to place a new order at your cost. Remake orders will be shipped the same method as the original order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Shipping

To return your product, you should mail your product to: 109 E Cedar St #14, Brandon, SD, 57005, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.